Understanding How to Ride an Access Allegany Bus

Access Allegany provides public transit service within Allegany County with connections to other transit providers across the region, with stops in nearly every major employment center, shopping areas, and healthcare facilities. Our service is safe, efficient and reliable; our employees are professional and friendly; and our equipment is modern, clean, and comfortable.

Waiting for the Bus
Schedule times can be affected by traffic and weather conditions, so you should plan to arrive at your bus stop about 5 minutes before the scheduled arrival time of your bus. If your bus is delayed, please be patient. If you are concerned that you have missed the bus or your bus is delayed, please feel free to contact the Access Allegany Call Center at 585-593-1738. Buses should never leave early from a scheduled stop.

About Bus Stops
Stand at the bus stop or in the shelter. Do not stand in the roadway or at the edge of the curb. As your bus approaches, raise your hand to signal the bus operator. This will let the bus operator know that you want to board.

Identifying Your Bus
Access Allegany is divided into six (6) service areas. To be sure that you are boarding the right bus, check the bus number. If you are not sure that you’re getting on the right bus, ask your bus driver for help.

Boarding the Bus
Let departing passengers exit before you board.  If you think you might have difficulty climbing the bus steps, feel free to ask the bus driver for assistance.  All buses are equipped with lifts for individuals in wheelchairs, using a walking assistive device, or unable to board via the steps. 

1. Board the bus carefully and always use the hand rails for support when you enter or exit. Be careful when walking up or down the steps during bad weather; and be extra careful if you are boarding with young children.  The steps can get slippery during rain or snowstorms. 
2. After paying the fare, find a seat quickly and make yourself comfortable. Please move towards the back of the bus to allow additional customers to board. Please hold small children securely when the bus is moving. Do not allow children to walk around the bus unattended.